Customer care
Request a Return
Complete the form below to request a return. Our team will review it and email your return authorization.
The following form must be completed to request a return. For more information regarding returns, please review our Return Policy.
Refunds will only be issued for items in new, unused condition.
If your item is defective, we require documentation from a licensed HVAC professional confirming proper installation and diagnosis of the defective item.
If your item was damaged on arrival, do not use this form. Please file a damage claim here.